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Wincleo Terms of Use

These terms set out the agreement between you and Wincleo when you open an account, deposit, play or withdraw. They apply on desktop and mobile, and to every game, promotion and payment method on the site. By registering, you confirm that you have read them and accept them. Wincleo is licensed in Anjouan under licence ALSI-052308001-FI2.

Please read the terms in full before you play. Separate promotion terms, the privacy notice and the safer gambling rules form part of this agreement. If anything here conflicts with the terms of a specific promotion, the promotion terms apply to that offer only.

A. Definitions

• "Wincleo", "we", "us" means the operator of the Wincleo website and services.
• "You", "player" means the person who registers and holds a Wincleo account.
• "Account" means the personal account used to deposit, play, claim offers and withdraw.
• "Cash balance" means deposited funds and winnings that are not subject to wagering.
• "Bonus balance" means promotional funds and free spin winnings still subject to wagering.
• "Wagering" means the total amount that must be bet before bonus funds become cash.

B. Who Can Play

• Players must be at least 18, or older where local law requires.
• You must have full legal capacity to enter into this agreement.
• Self-excluded persons may not register or play, whether excluded through Wincleo or a national scheme.
• Some countries are restricted. It is your responsibility to make sure online gambling is lawful where you are.
• Staff and their families may not play for real money.
• You may only play for yourself, not on behalf of anyone else.

C. Opening and Running Your Account

• One account per person, household, email and payment method.
• Registration requires a valid email address and a password.
• Details must be accurate and kept up to date, including your name, date of birth and address once requested.
• You are responsible for keeping your password safe and for all activity under your login.
• Tell support straight away if you think someone else has accessed your account.
• Accounts linked to fraud or duplicate registrations may be closed and balances withheld pending review.
• Accounts cannot be sold, transferred or shared.

D. Deposits

• The minimum deposit is £10 for all methods.
• Accepted methods include cryptocurrencies, Visa, Mastercard, Skrill, Neteller and local methods shown in the cashier.
• Payments must use methods in your own name. Third-party payments are refused or returned.
• Wincleo does not charge deposit fees. Your bank, wallet or blockchain network may charge its own.
• Crypto deposits are credited once the network confirms the transaction. Sending to a wrong address or network cannot be reversed by Wincleo.
• Deposits must be wagered at least once before withdrawal.

E. Withdrawals

• The minimum withdrawal is £30.
• The standard withdrawal limit is £3,000 per week. VIP Club members may have higher limits.
• Larger amounts are paid in instalments within the weekly limit.
• Withdrawals are paid to the method used for deposit where possible.
• Crypto payouts usually take minutes to a few hours once approved; fiat payouts usually take 1–3 days.
• Withdrawals can't be requested while bonus wagering is still running.
• Pending withdrawals may be cancelled from the transaction history before they are processed.

F. Identity Checks

• ID and proof of address are required before the first withdrawal.
• Proof of payment method ownership may also be requested.
• Further documents may be requested at any time, including for anti-money laundering checks.
• Withdrawals are held until checks are complete.
• Documents must be clear, valid and belong to the account holder.
• Providing false or altered documents leads to account closure.

G. Bonus Rules

• Each promotion has its own terms, shown on its card before you opt in.
• Deposit bonuses usually carry 40x wagering on the bonus amount; daily cashback carries 3x.
• The welcome pack covers the first four deposits, each with a 100% match and 50 free spins, from £10.
• Only one bonus can be active at a time.
• A maximum bet applies during wagering. Bets above it may void bonus winnings.
• Slots count 100% towards wagering. Live, table, crash and instant games may count less or be excluded.
• Bonuses and free spins expire on the date shown on the bonus card.
• You may decline any bonus by unticking it in the cashier before depositing.
• Abuse of offers leads to cancellation of bonuses and related winnings.

H. Games and Errors

• Results are determined by certified RNG or live dealers.
• Game rules, paytables and RTP are shown inside each game.
• Malfunctions void affected bets and payouts.
• If a connection drops mid-round, the result recorded by the game provider stands and appears in your game history.
• Obvious errors in odds, payouts or balances may be corrected, and incorrectly credited funds removed.

I. Prohibited Use

• Using bots, scripts or automated tools to play.
• Working with other players to influence results or share bonuses.
• Exploiting software errors or game faults.
• Using the account for money laundering or any unlawful purpose.
• Using VPNs or similar tools to hide your location from restricted countries.

Breaking these rules can lead to suspension, closure and loss of winnings.

J. Safer Gambling

• Limits, time-outs and self-exclusion are available to all players.
• Lowering a limit applies immediately; raising or removing it applies after a cooling-off period.
• Self-excluded players may not open new accounts during the exclusion period.
• Wincleo may restrict an account if there are signs of gambling harm.

K. Account Closure

• You can close your account at any time through live chat or email.
• Any verified cash balance is paid out on closure.
• Wincleo may suspend or close accounts that break these terms.
• Bonus balances are removed when an account is closed.

L. Complaints

• Contact live chat or email first, with your account email and the details of the issue.
• We reply within 14 days.
• Unresolved cases may be referred to the licensing authority.

M. Liability

• Wincleo is not responsible for losses caused by your device, internet connection or third-party payment services.
• Nothing in these terms limits liability where the law does not allow it to be limited.

N. Changes to These Terms

• These terms may be updated. Major changes are announced in advance on the site.
• Continuing to use your account after a change means you accept the updated terms.
• If you don't agree with a change, you can close your account and withdraw your verified balance.

Questions about these terms? Contact the team through the help centre.