WinCleo Casino Offers
Wincleo Privacy Notice
This notice explains what personal data Wincleo collects, why we need it, how we use and protect it, and what control you have over it. It covers everything you do with us: visiting the website on desktop or mobile, opening an account, depositing and withdrawing, playing games, claiming offers and talking to our support team.
We collect only what we need to run your account safely, meet the conditions of our Anjouan licence (ALSI-052308001-FI2) and keep gambling fair and secure. We never sell personal data. Please read this notice together with our terms of use.
Information We Hold
| Type | Examples | Why |
|---|---|---|
| Account details | Email, password (encrypted), currency, language | To create and run your account |
| Identity data | Name, date of birth, address, ID copies, selfie if requested | Age and identity checks |
| Payment data | Deposits, withdrawals, method details, wallet addresses | To process payments and prevent fraud |
| Gameplay data | Bets, wins, game history, bonuses | To show history, apply offers and settle disputes |
| Device data | IP address, browser, device type, operating system | Security, fraud checks and site improvements |
| Communications | Live chat transcripts, emails, uploaded documents | To answer requests and keep a record of support |
| Safer gambling data | Limits, time-outs, self-exclusion settings | To apply the controls you choose |
How We Collect It
Information You Give Us
When you register, you give us an email address and a password. Before your first withdrawal you add your name, date of birth and address, and upload identity documents. You may also share information when you contact support or update your profile.
Information Collected Automatically
When you use the site, our systems record technical details such as your IP address, device and browser, along with your activity: logins, deposits, bets and settings changes. Cookies and similar technologies help with this; see the cookies section below.
Information From Third Parties
Payment providers confirm your transactions. Identity and fraud-check services may confirm that your details and documents are genuine. Game studios send us the results of rounds you play.
Why We Use Your Data
- To open and manage your account and keep your login secure
- To process deposits and withdrawals to the right person
- To check your age and identity before payouts
- To prevent fraud, money laundering, bonus abuse and duplicate accounts
- To apply bonuses, track wagering and pay cashback
- To run safer gambling tools and spot signs of harm
- To answer questions and resolve complaints
- To improve the site, games lobby and mobile experience
- To send service messages and, with your consent, promotions
Legal Grounds
We process data to carry out our agreement with you, to meet licence and anti-money laundering duties, and with your consent for marketing. In some cases we rely on our legitimate interest in keeping the platform secure and preventing fraud, always weighed against your rights.
Identity Checks
Identity checks protect your account and money, and they are a condition of our licence. Documents you upload are used only to confirm who you are, your address and your ownership of payment methods. They are stored securely and accessed only by the team that handles verification.
Keeping Data Safe
Every page on Wincleo uses SSL encryption, so data moving between your device and our servers can't be read in transit. Passwords are stored in encrypted form and nobody at Wincleo can see them. Access to personal data is limited to staff who need it for their work, and documents are stored securely.
You can help too: use a strong, unique password, log out on shared devices and never share your login. If you think someone has accessed your account, contact support straight away.
Cookies
Cookies are small files stored on your device that help the site work and remember your choices.
| Cookie Type | What It Does | Can You Turn It Off? |
|---|---|---|
| Essential | Keeps you logged in, secures sessions, runs the cashier | No, the site needs them to work |
| Preference | Remembers language and display settings | Yes |
| Analytics | Shows us how the site is used so we can improve it | Yes |
| Marketing | Measures promotional campaigns | Yes |
You can block non-essential cookies in your browser at any time. Some features may work differently if you do.
Who We Share With
We share personal data only as far as each party needs it, and only for the purposes in this notice.
- Payment providers to process deposits and withdrawals
- ID verification services to confirm identity and documents
- Game studios to run games and record results
- The licensing authority when required for oversight
- Law enforcement or courts where the law requires it
- Technical service providers that host and support the site
Wincleo does not sell personal data.
Marketing Messages
We send promotional emails or messages only if you agree to receive them. You can opt out at any time from your account settings or the link in any message. Self-excluded players and players on a time-out receive no promotional messages. Service messages about your account, payments or security are sent regardless, because they are part of running your account.
How Long We Keep Data
We keep personal data for as long as your account is open and for a further period afterwards where the law or our licence requires it, for example transaction records kept for anti-money laundering purposes. Data we no longer need is deleted or anonymised.
Your Rights
- See the data we hold
- Correct mistakes
- Request deletion where the law allows
- Limit how we use your data in certain cases
- Object to marketing and to some types of processing
- Get a copy of your data in a common format
- Withdraw consent you have given, at any time
Send requests through the help centre. We'll confirm your identity first. Some records must be kept for a legal period after an account closes, even if you ask us to delete them. If you're not happy with how we handle your request, you can also contact the data protection authority in your country.
Children's Data
Wincleo is for adults aged 18 and over. We don't knowingly collect data from anyone under 18. If we find that an account belongs to a minor, it is closed and the data is handled in line with our legal duties.
Updates
This notice may change as our services or legal duties change. Major updates are announced on the site. The current version is always on this page.